VENSWEAR

Shipping Policy

📦

We're committed to delivering your order as smoothly and transparently as possible. Below is an outline of how orders are prepared, shipped, and delivered.

1️⃣

Preparing Your Order

After payment is confirmed, orders are prepared for dispatch within 24 business hours, excluding peak periods, promotional activity, or exceptional circumstances.

Once dispatched, you will receive a confirmation message containing shipment details.

Please note that preparation time is distinct from transit time.

2️⃣

In-Transit Period

Delivery typically occurs 7–20 business days after dispatch, depending on destination and local carrier operations.

Transit duration is calculated from the date of dispatch, not from the order date.

Transit times may vary due to customs procedures, carrier handling, or other circumstances outside our control.

3️⃣

Shipping-Related Charges

Any applicable shipping-related charges are presented during checkout prior to order completion.

We do not publish fixed shipping rates, as charges may vary based on destination and order specifications.

4️⃣

Shipment Status

Shipment status details are provided once the order has left our facility.

Status updates may require 24–48 hours to become available, depending on the carrier.

5️⃣

Address Accuracy

Customers are responsible for ensuring all delivery information is accurate and complete at the time of purchase.

We are not liable for delivery issues resulting from incorrect or incomplete address details.

6️⃣

Service Interruptions

Delivery services may occasionally be disrupted due to factors such as customs reviews, weather events, high-volume shipping periods, or carrier-level issues.

If a disruption affects your order, our support team will assist where reasonably possible.

We view shipping as part of the overall service experience, not just a logistical step.

If you need assistance, our team is always available to help.

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